Privacy Policy

We built Crated so that as little of your information leaves your phone as possible. This page describes exactly what does, and what happens to it.

What we collect, and why

Video and images

When you scan a room, the app extracts still frames from the video on your device. The video file itself is never uploaded. It remains on your phone until you delete the room.

When you scan a room, Crated sends a fingerprint of the walkthrough recording (a SHA-256 hash), its length and size, and the time it was made — never the recording itself — so the app can later show that the recording was unchanged since that time.

The extracted frames are uploaded to our storage and passed to Anthropic, whose Claude model identifies the items visible in them and estimates their value. Once processing completes, we delete the frames from our systems.

Frames are images of your home and its contents. They may incidentally include people, documents, screens, or other personal details that happen to be in view. Point the camera only at what you want documented.

AI processing and your permission

Identifying items from frames is done by a third-party AI service, Anthropic's Claude, reached through Vercel's AI Gateway. Before any frame leaves your device, the app tells you this and asks for your permission. You can withdraw that permission at any time in Settings; scanning pauses until it is turned back on, and everything already scanned stays on your device to review, edit, and export.

Frames are sent only to generate your inventory. They are not used to train models, are not retained by Anthropic or Vercel after the request completes, and are never used for advertising or profiling.

Item photos

Photos you take of individual items are stored on your device only. They are included in PDF exports you generate, but they are never uploaded to our servers.

The generated inventory

The item list produced from your frames — names, descriptions, categories, estimated values — is returned to your device, where you review and edit it. A copy is kept in our database as part of the processing record for 30 days and then deleted. Edits you make afterward are stored only on your device.

Purchases

Purchases are handled by Apple. We never see your payment details. To track how many room scans you have available without requiring an account, the app generates a random identifier, stores it in your device's keychain, and associates it with your purchase. That identifier is not linked to your name, email, Apple ID, or any other personal information.

Deadlines and reminders

If you record a shipment delivery date, it is stored on your device and used to schedule reminders on that device. Delivery dates and reminders are never sent to our servers.

What we do not collect

We do not collect your name, email address, phone number, precise location, contacts, or advertising identifiers. Crated contains no analytics, advertising, or tracking software. We do not build a profile of you, and we do not sell or share information with anyone for advertising.

Who processes your information

Our processing providers do not use your frames to train their models. We have enabled Zero Data Retention with our gateway provider, so frames and analysis requests are not stored by them after the request completes.

Each provider acts on our instructions under terms that require it to protect your information at least as strongly as this policy does, to use it only to provide the service described above, and to delete it when that service is complete.

How long we keep things

Frames are deleted from our storage as soon as a scan reaches a final state — normally within minutes of you starting it. If a scan fails temporarily, its frames are kept only long enough to retry, under an hour, and are deleted when the scan succeeds or is abandoned.

The server copy of a generated inventory is deleted after 30 days.

Everything on your device — videos, photos, your edited inventory, exports, delivery dates — stays until you delete it or delete the app.

Deleting the app removes all of your on-device data permanently. We cannot recover it, because we never had it.

Your choices and rights

Because we do not hold information that identifies you, we usually cannot locate “your” data on request — there is nothing tying a processing record to you personally. You control your information directly: delete a room in the app to remove its video, photos, and inventory from your device, or delete the app to remove everything.

If you are in the European Economic Area, the United Kingdom, or a US state with a comprehensive privacy law, you may have rights to access, correct, delete, or port personal information we hold about you, and to object to or restrict certain processing. Our legal basis for processing frames is performance of the contract you enter into when you ask us to generate an inventory. To exercise any right, write to support@juniperhouse.io. Because we hold so little, our most common answer will be that we do not have the information — we will say so plainly and explain why.

Frames are processed on servers located in the United States. If you use Crated from outside the United States, your frames will be transferred there for processing.

Children

Crated is not directed to children under 13, and we do not knowingly collect information from them.

Security

Data in transit is encrypted using HTTPS. Access to our storage and database is restricted to our processing service. No system is perfectly secure, and we cannot guarantee absolute security.

Changes

If we change this policy we will update the date at the top of this page and, for significant changes, note them in the app.