Support

Crated turns a filmed walkthrough of a room into an itemized household inventory you can export for a move or a claim. If something isn't working, or you have a question, write to us.

Contact

support@juniperhouse.io

We reply within two business days. If a scan failed, include the four-character reference shown on the room card — it lets us find the job without any of your inventory.

Common questions

My scan is taking a long time

Analysis usually takes a few minutes. You can leave the app; the result will be on the room card when you come back. If the card shows a failure, tap Try again — your video is saved on your phone, so nothing is lost.

Where is my video?

On your phone. Crated sends still frames for analysis and deletes them afterward; the video itself never leaves your device. Details are in the Privacy Policy.

I got a new phone

Room-scan credits are stored in your iCloud Keychain and follow your Apple ID to a new device. Your rooms and inventory live on the phone they were created on; export a PDF or CSV before you switch.

Are the values appraisals?

No. Value ranges are estimates from your scan. For high-value items, confirm with receipts or an appraiser before relying on them for a claim.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.